Agentforce: 24/7 customer success
Empower your human agents to focus on high-value tasks by leveraging AI for routine activities.
Capabilities
See how we're helping our clients.
Increase satisfaction throughout the buyer journey and every customer touchpoint with Agentforce. Modernise and futureproof your business now to bring your employees on the AI adventure.
Customer service
Enable your agents to deliver excellent customer experiences by focusing their efforts on the things that matter, rather than routine admin tasks.
Sales excellence
Increase sales rep productivity and drive increased revenue through smarter, faster transactions.
Seamless marketing experiences
As Agentforce develops, wow your customers sooner in the buyer journey and free up time for more human creativity.
Personalized customer insights
Leverage AI-driven analytics to gain insights into customer behavior and preferences. Tailor interactions and offerings that truly resonate.
Intelligent lead qualification
Let autonomous agents qualify and prioritize leads, so your sales team can concentrate on nurturing high-value prospects and enhancing conversion rates.
Round-the-clock support
Provide continuous, natural communication via self-service portals and messengers, ensuring customers receive instant assistance 24/7.
Product information assistance
Address inquiries about product availability, specifications, and features, helping customers make informed purchasing decisions with confidence.
Billing and payment support
Guide customers through billing inquiries, payment methods, and invoice discrepancies, ensuring smooth financial transactions and satisfaction.
How We Can Help
Drive productivity and spark creativity.
Agentforce gives your customers 24/7 support, driving efficiency and satisfaction. Credera helps you seamlessly integrate autonomous AI agents with human expertise. With 98% of our team trained in AI and 75+ Salesforce certifications across data & AI, we combine deep Salesforce expertise with AI insights to drive customer success together.
Embracing our core value of people first, we believe in fostering genuine connections and recognizing individual strengths. With Credera, you’re not just implementing technology; you’re creating a culture where innovation and creativity flourish. This is the Credera difference.
Credera was always supportive, enabling us to explore the new technologies available within Salesforce and other associated products.
Umamagheswari Dawamani
Europe Digital Transformation Leader, Laing O'Rourke
OUR EXPERTS
We’re available to talk—and here to help.
At Credera, we’re only as good as our people, and we bring a highly skilled and diverse set of experts together for the benefit of our clients.
James Burgess
Head of Managed Service
London
Karman Singh
Pre-Sales Consultant
London
Tye Barnes
Customer Service & Field Service Practice Lead
London
RELATED CAPABILITIES
Additional services and offerings.
Credera is a one-stop shop for your digital transformation, putting your customer at the center and connecting your entire business. Find out how else we can help you futureproof your organization with our trusted, experienced team at your side.
User experience strategy
We help our clients empathize with their customers, uncover actionable insights through rapid user research, and develop experience strategies that achieve desired business outcomes.
Innovation strategy
We help organizations take a structured approach to innovation that enables them to create and capture value.
AI everywhere
As artificial intelligence (AI) reshapes the organizational landscape, there is immense potential to unlock valuable insights, optimize processes, and create personalized experiences.
Business transformation
Achieving strategic goals and transformational change by aligning people, processes, and technology is critical for execution and is key to unlocking extraordinary value.
AI
Oct 30, 2024
From the AI Global Council: How AI is impacting various industries with JoAnn Stonier
We recently sat down with council member and Chief Data Officer of Mastercard, JoAnn Stonier, to talk about how AI is going...
AI
Feb 05, 2024
Two tales of AI readiness in the Salesforce ecosystem
The rise of AI is undeniable, reaching across industries and reshaping how we work and live. But are we, as organisations,...
News
Oct 09, 2024
The third wave of AI at Salesforce: How Agentforce is changing the game
At Dreamforce 2024, Salesforce made a number of exciting announcements, with Agentforce undoubtedly stealing the spotlight....
Contact Us
Ready to achieve your vision? We're here to help.
We'd love to start a conversation. Fill out the form and we'll connect you with the right person.
Searching for a new career?
View job openings
