Elsevier
Elsevier: Publishing innovation with Salesforce.
Credera and Elsevier partnered to align data and teams across the organization, improving efficiency and quality.
At a Glance
Elsevier publishes around half a million scientific and medical articles each year across more than 2,500 journals. Elsevier’s 300 publishers are responsible for the quality assurance and commissioning of their 120,000 editors across the globe. They engaged Credera to implement Salesforce to connect their publishers and editors around the globe in one place.
The Challenge
Disjointed data, knowledge, and systems.
Publishers worked in disparate systems, so could not easily set KPIs or track progress to compare editor performance
Publishers did not have a central knowledge base, hindering collaboration and productivity
Tracking relationships and engagements with editors was manual, leading to errors and lack of visibility
Data capture was labour intensive, leading to incorrect data and inability to draw insights from data
The Solution
A modernized cloud platform that aligns with business goals.
Through our partnership, we supported Elsevier by:
Implementing Salesforce Sales Cloud, tailoring it for their needs
Retiring Elsevier’s legacy systems
Connecting the Editor Relationship Management Solution to underlying Elsevier Data Management hubs
The Results
Better alignment, connected data, increased productivity.
As a result of our project, Elsevier experienced the following:
Elsevier's editor data is now aligned across the business so can be shared and consumed seamlessly
With connected data, Elsevier can drive even more quality and insights
Automated administrative processes have increased operational efficiency
By replacing multiple legacy systems with one off-the-shelf solution, Elsevier has increased productivity and saved money
We chose to partner with Credera because of their honesty and experience. Every project we’ve done with Credera has gone smoothly.
Matt ParkesHead of Sales & Marketing Technology, Elsevier
Related case studies
Contact Us
Ready to achieve your vision? We're here to help.
We'd love to start a conversation. Fill out the form and we'll connect you with the right person.
Searching for a new career?
View job openings