Agentforce: 24/7 customer success
Empower your human agents to focus on high-value tasks by leveraging AI for routine activities.
Capabilities
See how we're helping our clients.
Increase satisfaction throughout the buyer journey and every customer touchpoint with Agentforce. Modernise and futureproof your business now to bring your employees on the AI adventure.
Customer service
Enable your agents to deliver excellent customer experiences by focusing their efforts on the things that matter, rather than routine admin tasks.
Sales excellence
Increase sales rep productivity and drive increased revenue through smarter, faster transactions.
Seamless marketing experiences
As Agentforce develops, wow your customers sooner in the buyer journey and free up time for more human creativity.
Personalized customer insights
Leverage AI-driven analytics to gain insights into customer behavior and preferences. Tailor interactions and offerings that truly resonate.
Intelligent lead qualification
Let autonomous agents qualify and prioritize leads, so your sales team can concentrate on nurturing high-value prospects and enhancing conversion rates.
Round-the-clock support
Provide continuous, natural communication via self-service portals and messengers, ensuring customers receive instant assistance 24/7.
Product information assistance
Address inquiries about product availability, specifications, and features, helping customers make informed purchasing decisions with confidence.
Billing and payment support
Guide customers through billing inquiries, payment methods, and invoice discrepancies, ensuring smooth financial transactions and satisfaction.
How We Can Help
Streamline operations across industries.
Agentforce is a versatile tool designed to boost efficiency across industries. It can handle general case and knowledge management, workflow guidance, price optimization, feedback collection, and more. With Agentforce, you can improve customer satisfaction, increase productivity, and gain valuable insights from customer feedback trends.
With Credera Agentforce Accelerator, you can implement a proof-of-concept Salesforce AI agent in under six weeks. To learn more about the implementation timelines and what’s included, visit the Agentforce Ignition page.
OUR EXPERTS
We’re available to talk—and here to help.
At Credera, we’re only as good as our people, and we bring a highly skilled and diverse set of experts together for the benefit of our clients.
Tye Barnes
Customer Service & Field Service Practice Lead
London
Karman Singh
Pre-Sales Consultant
London
James Burgess
Head of Managed Service
London
RELATED CAPABILITIES
Additional services and offerings.
Credera is a one-stop shop for your digital transformation, putting your customer at the center and connecting your entire business. Find out how else we can help you futureproof your organization with our trusted, experienced team at your side.
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We help our clients empathize with their customers, uncover actionable insights through rapid user research, and develop experience strategies that achieve desired business outcomes.
Innovation strategy
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AI everywhere
As artificial intelligence (AI) reshapes the organizational landscape, there is immense potential to unlock valuable insights, optimize processes, and create personalized experiences.
Business transformation
Achieving strategic goals and transformational change by aligning people, processes, and technology is critical for execution and is key to unlocking extraordinary value.
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