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Ebook

Aug 26, 2024

Building your case: How to prove ROI on CX

Jeff Larche

Jeff Larche

Building your case: How to prove ROI on CX

To create a winning customer experience (CX) business plan, you first need a story—one with a reasonable promise of positive return on investment.

If you’re tasked with making a case for a significant CX improvement, Credera has an impressive track record of helping our clients estimate customer experience ROI.

Download this ebook to take a deep dive into our methodology, which breaks the process into these five steps:

  • Envision

  • Prototype

  • Validate

  • Optimize

  • Socialize

Download the ebook below.