To create a winning customer experience (CX) business plan, you first need a story—one with a reasonable promise of positive return on investment.
If you’re tasked with making a case for a significant CX improvement, Credera has an impressive track record of helping our clients estimate customer experience ROI.
Download this ebook to take a deep dive into our methodology, which breaks the process into these five steps:
Envision
Prototype
Validate
Optimize
Socialize
- Customer Experience
- Customer Journey
- B2b
- B2c
- Digital Experience
- ROI
- UX Strategy
- Experience Design
- Digital Design