Katerra
Robust, secure eCommerce platform streamlines workflow, increases productivity
Robust, secure ecommerce platform streamlines workflow, boosts productivity.
At a Glance
Katerra, an American technology-driven construction company, sought to offer an immersive experience to its customers alongside a seamless platform that simplified its order fulfillment process. They also struggled to manage their B2B customers and fulfilling orders. We helped Katerra realize a robust system through multiple integrations that enriched its users’ experience. The cornerstone of the collaboration was implementing the Katerra catalog on a mature ecommerce platform. These changes resulted in smoother workflows, stronger reliability, and reinforced security with PCI-DSS compliance to boost productivity.
The Challenge
Difficulty managing B2B customers and fulfilling orders required better workflows.
Katerra, an American technology-driven construction company, sought to offer an immersive experience to its customers alongside a seamless platform that simplified its order fulfillment process.
The company was also experiencing major issues in managing its B2B customers and fulfilling orders, primarily due to the following:
User groups had to navigate several workflows, leading to data inconsistencies.
Price management was cumbersome and required a variety of price rules for multiple customer types.
Responsive testing for the existing storefront consisted of checking more than 12 devices and resolutions, with multiple iterations of the checkout process.
The Solution
Realizing a robust system through multiple integrations enriched users’ experiences.
We helped Katerra realize a robust system through multiple integrations that enriched its users’ experience. The cornerstone of the collaboration was the implementation of the Katerra catalog on a mature ecommerce platform.
We met Katerra’s objectives by:
Designing an enriched customer experience via personalized email notifications
Integrating the various systems for user groups and order management
Implementing PayPal to reinforce transaction security
Introducing CRM integration for visibility of new-customer registrations
Simplifying content approval for page banners with the Smart Edit CMS tool
Implementing continuous and comprehensive testing that covered automated responsive testing as well
Tools Implemented
Salesforce Commerce Cloud
The Results
Boosting productivity with smoother workflows, stronger reliability, and reinforced security.
These are the results Katerra received after partnering with Credera:
EASE OF USE
Seamless integration of multiple systems created a smoother workflow.
STRENGTHENED RELIABILITY
Verification of data during order placement assisted order fulfillment.
REINFORCED SECURITY
Introduction of PayPal for payment transactions assured PCI-DSS compliance.
The Credera team is very dedicated and reliable. I can count on them to produce the best quality for our web applications. We’re glad to have them as part of the team and really enjoy working with them.
Van NguyenUX/UI Lead
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