University of Plymouth
University of Plymouth: Transforming the student experience.
University of Plymouth partnered with Credera to generate higher volumes of student applications, reduce turnaround times, and streamline processes with Salesforce Sales Cloud
At a Glance
“A real transformation has taken place.”
Technical Project Manager, Plymouth University
After a significant increase in student applications, Plymouth University replaced manual and repetitive processes with Sales Cloud. Credera implemented the platform and integrated it with supporting solutions, resulting in reduced turnaround times and improving internal communication and data collection.
The Challenge
On the path to transform the student experience.
Legacy systems not sufficient to meet increased demand in student applications
Needed to improve student experience in key areas, such as recruitment & admissions, clearing, careers, research and academic partnerships
Reliant on manual processes and multiple, disparate systems
Data duplication and lack of data sharing between institutions
The Solution
Streamlining processes with Sales Cloud and support solutions.
Salesforce Sales Cloud implementation
Linvio Event Management System, GetFeedback and Eventbrite integrations
Extensive business process review and change
The Results
Driving higher student applications and reducing turnaround times.
Higher volumes of student applications processed and reduced turnaround times, without need for additional internal resource
Legacy, disparate systems retired and replaced with streamlined processes driven by Salesforce Sales Cloud
Internal communication is now instant in many areas thanks to data sharing and improved data collection
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