The Challenge

Using analytics to improve branch performance.

EmployBridge is the largest light-industrial and tenth largest temporary staffing firm in the U.S. With over 500 branches staffing more than 100,000 associates weekly, EmployBridge generates over $3 billion in revenue per year.  ​

Looking to improve their operational data and analytics capabilities, EmployBridge asked Credera to help define key metrics to evaluate their branches’ performance. Reporting on these metrics on a regular basis would enable EmployBridge to identify specific areas for improvement and provide actionable feedback to branch staff and leadership.​

The Solution

Crafting a strategy to drive improvement.

• Researched and documented each business and technical process flow that applicants and associates follow to ensure reported metrics would lead to measurable improvement.

• Collaborated with EmployBridge's Data and Analytics team to define the most relevant, meaningful metrics given only 18% of applicants followed the previously expected flow within the CRM application.​

• Facilitated multiple rounds of agile development, executed QA testing, and regularly presented results to executives to ensure the project met their business objectives​.

The Results

Implementing a more robust data and analytics tool.

Improved Insight Into Data Quality​ - Research into existing business and technical process flows provided insight into the low reliability of reporting on certain data points captured in EmployBridge’s CRM application​.

Enabled Additional Analytics Capabilities​ - Credera helped enable EmployBridge to pursue their long-term vision of implementing a more robust data and analytics tool to improve their reporting capabilities across the organization​.

Documented “True” Reporting Metric Definitions​ - Through discussions with EmployBridge’s business and IT stakeholders, Credera helped clarify the go-forward definition of key metrics to ensure alignment throughout the business​.