The Credera Difference: Gatwick's Story

At Credera, we believe that consulting is more than just improving businesses and meeting client needs—it's about addressing the world’s biggest challenges to shape a better future. Our global, boutique approach involves forming deep partnerships with our clients to achieve extraordinary results. It means working through change, innovating for the future, and creating lasting impact. 

So what makes Credera different? 

At Salesforce World Tour London earlier this year, we had the opportunity to hear from London Gatwick about how Credera has been instrumental in streamlining their marketing and customer service operations. David Tewkesbury, Business Systems Manager at Gatwick, shared insights into the partnership and how it helps them serve over 40 million passengers each year.

The Credera Difference, in Gatwick's words

“Credera has helped us make both marketing and customer service smoother and quicker,” David noted. “Whether customers are booking car parking or need assistance, we can now support them more effectively." 

Quality, delivery, and trust—these are the key requirements Gatwick looks for in a strategic partner. As David explained, “We have a massive expectation of over 40 million passengers a year, and our suppliers must help us meet those demands.” He highlighted that Credera’s support has led to significant improvements in communication and customer satisfaction. 

Since partnering with Credera, Gatwick has seen a substantial boost in email response rates and improved messaging clarity. “Credera knows the platform, they know the business, and they help Gatwick deliver an amazing experience for our customers,” David added, underscoring the tangible results of this partnership. 

With Credera's support, Gatwick Airport is setting new benchmarks in customer service, ensuring every passenger's journey starts on a positive note. 

Watch the full interview here:

The Credera Difference, in Credera’s words

Credera is a global boutique. This means you have access to a global wealth of expertise with the tailored approach you’d expect from a local partner. 

From initial vision through execution, we help our clients make a measurable impact while forging incredible and authentic relationships.

Interested in partnering with Credera?

As the saying goes, a challenge shared is a challenge halved. Best to half it with a partner you trust. 

Credera offers the experience, expertise, and geographic reach of a global organization, with the culture and client partnerships of a boutique firm. We maintain a people-first mentality and a work environment deeply rooted in our core values. 

To learn more or to start a conversation, reach out to us today.

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